Please be aware unaccompanied children, under the age of 16 years, are not permitted in the Clinic. CHG staff are not able to care for dependents or children whilst you are attending an appointment.  There are a number of safety issues for unsupervised children in a clinic environment.  In addition, children present in a consulting room can cause distractions which may negatively impact the effectiveness of your assessment or treatment. Please contact us in the instance this condition cannot be complied with to seek alternative arrangements (such as adjusting appointment time to meet childcare requirements)

Yes, CHG psychologists are able to receive referrals from GPs to provide services under a mental health care plan. Please discuss this first with your GP, and then notify our team of your mental health care plan referral when making your first booking.

As at 31 January 2023

CHG staff are no longer required to wear masks however can elect to do so when physical distancing cannot be maintained.

Asymptomatic clients will be asked not to attend face to face appointments for at least 5 days after they have a COVID positive result.

Asymptomatic clients, who have tested negative to COVID, will be required to wear a mask when attending a Clinic.

Teleconference and video-conference appointments remain available if you are seeing a medical practitioner, physiotherapist, occupational therapist, exercise physiologist and psychologist.  These can be accessed at the clients preference or if a client is unable to attend a face to face appointment should they be COVID positive or displaying cold and flu like symptoms.

CHG will continue to provide alcohol based hand-rub for clients and visitors to assist in maintaining hygienic clinics.  We will also maintain cleaning practices.

If English is not your first language, be assured that CHG welcomes the attendance of interpreters.  If possible, please notify us of their attendance in advance.  We can assist by providing contact details to interpreting service providers; please enquire when you make your appointment.

If your consultation relates to a work-related injury or health problem, our clinical staff may ask details about your work environment. This will assist our team to understand the cause and the potential effects of your injury or illness.  Please inform our staff of any health issues which may impact on your treatment.

Both the pool and gym are supervised by a registered physiotherapist. Please bring appropriate swimwear/exercise clothing and footwear for your appointment. We have showers and change facilities onsite.

As our treatment services relate to compensable injuries, the costs are normally borne by the relevant employer, compensable authority or insurer. If the costs for your assessment are not paid by an insurer or employer then you will be personally responsible for payment. If you have an accepted claim then please bring your claim number, name and contact details of your appointed case manager.  If you do not yet have an approved claim then your employer may have taken responsibility for the costs until such time as your claim is approved.  In these situations, please bring the name and contact details of your approving manager. Each of our locations has a HiCaps machine onsite for immediate processing of private health insurance claims.  If you hold a Department of Veterans Affairs gold card please discuss payment options and eligibility with our staff prior to your appointment.

For all functional assessment, you should wear comfortable clothing and you will be required have enclosed shoes (no sandals, peep-toe or flip-flops).

Many, but not all, employers will pay for pre-employment assessments undertaken at their request.  If the costs for your assessment are not paid by an insurer or employer then you will be personally responsible for payment.

Payments can be made via:

Individually booked? Call our Support Service Team on 08 8354 9800 or email bookings@chg.net.au to reschedule.
Company booked? Please contact the company who has made your appointment if you would like to reschedule or cancel your appointment.  Alternately call our Support Service Team on 08 8354 9800 or email bookings@chg.net.au for further assistance.
NO SHOWS:
General Appointment - a non-attendance fee may be charged for all unattended appointments that are not cancelled or rescheduled within 24 hours of the appointment.
RMV Appointment - a rebooking fee of $50.00 will apply should a cancellation occur within 48 hours of the assessment or where 2 (two) or more cancellations occur.

CHG offer a wide range of assessments including pre-employment, medical, functional capacity evaluations (FCE), and fitness for work assessments. The length of time of each assessment varies depending on the assessment components. Assessments can take several hours to complete. It is best to ask when booking how much time you should allocate for the assessment.

With your consent, an employer can talk directly to your treating service provider. Employers are able to attend appointments, where appropriate, but are asked to remain outside until your private examination or treatment is concluded. Ongoing communication between you, your treating service providers, and your employer can be very beneficial for your safe return to work duties.

Our Clinics currently operate under some COVID restrictions regarding density, at this time Employers may not be permitted face to face but will be able to attend via phone to connect directly with you and your treating service provider.

Unfortunately, there is no online listing of employers who have an employee assistance program (EAP) with CHG. The easiest way to check if CHG is the provider of your workplace EAP is to ask you employer for the EAP contact details, or contact CHG.

If CHG is not your EAP provider, you can still make an appointment as a private funded patient, however if being seen at your own expense we will require full payment on the day of service. CHG psychologists can also see patients through GP prescribed mental health care plans.

CHG take all complaints and concerns seriously. Complaints should be addressed to the CHG Complaints Officer, and submitted in writing by completing our Customer Feedback Form.

The most important discussion between your treating service provider and your employer is in regards to your work capacity and return to work options. This ensures that suitable duties are provided and your return to work is safe.  You will be asked to sign a consent form on your first visit.

CHG specialises in tailoring our assessments to employer needs so the specific duration and components vary from client to client.  It is likely you will see multiple health professionals as part of your assessment. The potential employer or our Support Service Team will be able to discuss with you what your assessment will include.

For all pre-employment assessments you are required to:

• Arrive 15 minutes prior to your scheduled time, to allow time to complete medical paperwork and documentation
• Bring photographic identification*. Failure to provide this on arrival may render us unable to proceed with your assessment as scheduled *Government issued, such as drivers licence, passport, proof of age card or firearms licence.
• Please ensure you wear closed shoes and non-restrictive clothing.
• Wear/bring any prescription glasses, as vision testing (which is often undertaken in a pre employment medical) can be performed while you wear them
• Please be aware you may be asked to produce a urine sample whilst onsite.