UPDATE: 23 March 2022

There have been a number of questions recently regarding face-to-face meetings/case conferences with employers and case managers.  Given the current case numbers and modelling by SA Health we are clearly seeing a surge in community transmission as a result of the recent changes to density levels, relaxation of social restrictions and recent events where large numbers of people gathered together.  All of these things are great for our community and the economy however at this time, to ensure the continuity of business operations, we have decided to maintain our current position.  Therefore, case conferences and employer meetings will continue via teleconference or video-conference rather than face-to-face until further notice.


Effective 29 January 2022

The requirement for mandatory COVID-19 vaccinations for people who work in health care settings will now include a booster of a TGA approved COVID-19 vaccine.

All staff must have had, or have evidence of a booking to have, a booster within four weeks of becoming eligible. People aged 18 years and over are eligible to receive the booster dose three months after receiving the second dose of a COVID-19 vaccine.

This requirement applies to all people engaging in work in health care settings. This requirement therefore extends to employers, case managers and suppliers (e.g. delivery drivers, maintenance personnel, cleaners and caterers) visiting the clinic as part of their work “duties” or anyone providing CHG with a service.  Anyone attending a CHG Clinic to receive a service (e.g. injured workers, NDIS clients, PEM candidates, training participants etc.) are currently exempt from this direction.  If you are unclear how this applies to you and your next attendance at a CHG clinic please contact our team via

More information on the new Direction, including FAQs and the immunisation exemption form at

As we must continue to adhere to density obligations please do not bring any guests, family members or other visitors to your appointment unless approval has been sought in advance, thank you.

You will be required to wear a mask at all times whilst at CHG.

CHG takes the health and wellness of our Clients and team members very seriously, and it is important that CHG remains a safe place for all Clients to look after their physical and mental wellbeing.  In this regard we have created this page, for Clients to access some quick-links and useful information but also to share our Clinic policy on managing those at-risk of COVID-19 to help stem the spread.

Please note, Clients will be refused entry to our Clinic in the instance they have been in regular close contact with (such as family, friends, housemates and colleagues) an individual who

  • is a suspected (awaiting test results) of COVID-19; or
  • is a confirmed COVID-19 patient; or
  • are themselves suspected or confirmed to have COVID-19.

Telehealth appointments will be available to these Clients until they are able to return to the Clinic face to face, please see information below regarding telehealth.

Clients will be required to wait outside the clinic, prior to being permitted entry, in the instance they;

  • have attended a known cluster that is identified as a “quarantine” location, to know if you have attended a known cluster please visit the SA Health website here and review systematically as the advice is changing frequently; or
  • are in a period of directed self-isolation or quarantine; or
  • have a fever or are displaying flu-like symptoms (sore throat, cough, runny or blocked/congested nose, shortness of breath or recent unexplained loss of smell or altered sense of taste).

A Medical Practitioner will confirm they do not meet any COVID-19 risk factors before approving entry to the Clinic, this is to ensure the safety of our team, other Clients but also themselves, as they may require more specific attention.

All Clients will be required to wash their hands with an alcohol based handrub on every arrival to our Clinics and before entering the queue to reception.  From Tuesday 9 March the requirement to complete the Health Screening Form on entry to the building has been removed.  Clients are required to scan the QR Code which is available on entry to each CHG location. If you are unable to scan the QR Code a hard copy contact tracing form is available at reception. Clients are directed not to lean on or over reception counters to help practice safe social distancing, our Clinics have signage in this regard.  We also ask Clients to respect others in the queue, leaving appropriate space between them and the person in front of them.

In the instance we are notified of any issues with regards to COVID-19 we will follow the appropriate reporting protocols and hygiene practices.

These guidelines are to protect you, our Clients as well as our staff, so we can continue to provide exemplary services during this unprecedented time.

CHG has been and will continue to closely monitor advice from the World Health Organisation and Australia’s Chief Medical Officer in real-time and will review our approach regularly, please return back to this page to check our current information.

Frequently Asked Questions

What is Coronavirus?

Coronaviruses are a large family of viruses which may cause illness in animals or humans.  In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).  The most recently discovered coronavirus causes coronavirus disease COVID-19. (WHO)

What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus.  This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.  Symptoms range from a mild cough to pneumonia.  Some people recover easily, others may get very sick very quickly.  There is evidence that it spreads from person to person.  Good hygiene can prevent infection.

On 11 March 2020 the World Health Organisation (WHO) declared COVID-19 a pandemic, the WHO states that describing the situation as a pandemic does not change WHO’s assessment of the threat posed by this virus.  It doesn’t change what WHO is doing, and it doesn’t change what countries should do.  Furthermore Australian Public Health Guidelines were already in line with a pandemic response prior to this announcement by the WHO so it does not change any of our practices in place. (WHO)

Where can I learn more about coronavirus (COVID-19)?

Please refer to these verified sources of information, which are updated daily.

I am an employer or claims agent, can I attend the Clinic face to face?

Given the degree of community transmission and recent exposures effective Monday 24 January 2022 only staff, patients, candidates, deliveries, scheduled maintenance workers and designated carers will be able to attend our three sites.  For the avoidance of doubt there will be no face to face case conferences or attendance by case managers or employers at the clinic until further notice to assist with notification and contact tracing.  We will undertake a risk assessment on a weekly basis and advise you when this direction changes.  If employers or case managers wish to accompany patients to appointments you will be required to wait outside.  Our primary concern is for the health and wellbeing of our staff and clients and to keep the clinics operating to continue to partner with our clients to create safe and healthy workplaces.

We continue to comply with the Government of SA, SA Health and SAPOL guidelines to ensure we can operate our clinics and support injury management.  With the addition of telehealth this process has been effective.  If you have any concerns about how this will work please address these in writing to our bookings team.

Does CHG offer video or phone consultations?

ReturnToWorkSA have created a number of temporary COVID-19 telehealth fees to assist workers who are unable to attend an appointment because they have been impacted by COVID-19.  These fees relate to services provided by Medical Practitioners, Physiotherapist, Occupational Therapists and Exercise Physiologists.

Psychologists have always had the flexibility through the Fee Schedule to provide consultations face-to face, over the telephone or video-calling.

Please contact our team if you would like to discuss a telehealth service on (08) 8354 9800 or via email.

Does CHG offer Fitness / COVID-19 Clearance Assessments?

Yes we do! We understand that some employers are now asking staff to be cleared prior to travelling interstate or attending work sites. This assessment is completed by a Nurse and Medical Practitioner. The “Fitness Form”  will be completed and returned to the Employee in hard-copy so they can keep on their person when travelling or attending work sites.

Clients attending for these appointments will still need to adhere to the above entry requirements, including the completion of a Health Screening Form on entry to the Clinic.

To enquire about this service or to book an appointment please call us on 08 8354 9800 or email

Is CHG still offering spirometry, breath analysis and oral drug screens?

As COVID-19 has changed the environment we are working in, you can rest assured we are reviewing our clinical practices daily to ensure our operations are carried out based the latest medical advice.

Oral drug screens will continue, as they have been whilst breath analysis and spirometry will resume from 3 August 2021.

VO2 max continues to be suspended.

Stemming the spread, what can we all do to help?

The most effective way to protect against infections is to practise good hygiene, especially hand hygiene.  This includes:

  • Washing your hands thoroughly and often with soap and water.  To wash thoroughly you need to lather and scrub between your fingers, the back of your hand and under your nails for 20 seconds (or hum happy birthday twice).  For more about hand hygiene please visit the WHO website which has poster resources.
  • Using a tissue to cover your mouth when you cough or sneeze.
  • Coughing or sneezing into your flexed elbow or shoulder, rather than your hand.
  • Washing your hands after coughing, sneezing or blowing your nose.
  • Avoiding close contact with others, such as touching and shaking hands.
  • In the absence of hand washing facilities use an appropriate alcohol based hand rub.
  • SA Health advises everyone should wash their hands before eating or touching their face/mouth or touching food.  Hands should also be washed after; going to the toilet, changing a nappy, sneezing, coughing, blowing nose, caring for someone who is sick, handling rubbish and smoking.  SA Health has a good guideline around when to wash your hands, this can be found here.
  • Whenever you or a member of your team is affected with cold or flu like symptoms, whether mild or severe, they should consider the health and wellbeing of your colleagues.  A phone call to a manager is a great first point to discuss appropriate arrangements.

Building Controls

Whilst we have always had strict hygiene practices and cleanliness standards we call out the following that are in place at all of our Clinics, many of which are not new to us!

  • We are enforcing strict hand sanitisation prior to entry into our reception queues and/or waiting rooms; all clients must use an alcohol based hand rub on arrival (tissues are available to those who require them).
  • Adequate signage promoting hand-washing and isolation if at risk of COVID-19.
  • Cleaning; we are doubling down on our cleaning practices ensuring high touch areas such as door handles, light switches and equipment are disinfected frequently.  Our cleaners have confirmed they use adequate disinfecting products (bleach and accent disinfectant) that meet sanitisation requirements.
  • In the instance someone enters the building and it is a suspected COVID-19 case relevant surfaces should be wiped down with Viraclean (or equivalent) and any staff or clients who came into contact will be asked to wash their hands thoroughly.  Cleaners will be advised and will undertake additional cleaning to ensure surfaces and high traffic areas are appropriate disinfected.  This will then be reported via our WHSW&E Hazard Report Form and notification provided as relevant.
  • Rehabilitation Facilities at all three locations; if you are attending a private session with a Physiotherapist or Exercise Physiologist they will wipe down all surfaces and equipment as you finish with it.  We are completing additional spot cleaning at the end of the day as well as a full sanitation by our cleaner at daily close.  For those that can, please bring a fresh towel for use on mats and other surfaces.  We have an established cleaning station if you would like to clean equipment prior to use.
  • If you attend our premises and use or gym, or perhaps are undertaking treatment by one of our physiotherapists and would like additional hygiene to be adhered to – for example, the gym equipment re-wiped down – please speak to a member of the team, we have plenty of cleaning products available and will be able to do this to put your mind at ease.

EAP and Counselling Services

Moving forward it is CHGs preference for all EAP bookings to be provided via telephone or, facilities permitting, video link.  Face to face services are still operational and available for those who prefer it.

If CHG is not your normal EAP provider, but you would like to attend or would like someone in your team to attend please contact our Support Service Centre to arrange ad-hoc services (appropriate approvals will be required).

Working from Home Safety and Wellbeing Resources

We understand that a number of businesses will have an increasing number of employees working from home.  We can assist employers with resources to assist with set up and provide short tele/video-conference catch ups with a therapist to review home workstations, to ensure that individuals can continue to work in a safe and healthy environment.  Contact our Support Service Centre to request further information.

Does CHG provide any COVID-19 testing?

No, CHG is not a primary healthcare provider and does not facilitate any testing for COVID-19.  In the instance you, or a member of your team, requires testing or further information please contact:

  • Royal Adelaide Hospital on (08) 7074 0000;
  • Healthdirect Helpline 1800 022 222 (to speak to a Registered Nurse);
  • Australian Government Coronavirus Health Information Line 1800 020 080; and
  • If they are experiencing severe difficulty breathing they should call triple zero (000) immediately

Greeting Clients and Visitors on arrival

Please note, our staff have been advised they should not shake hands per current Infection Control guidance.  This practice should be commonly understood in the broader Australian community at this time, please don’t be offended if a member of our team refuses to shake your hand!

Physical and Mental Wellbeing

Remember that now is the time to keep on top of your fitness, maintain a healthy lifestyle and care for your mental wellbeing.  CHG provides Flu Immunisations and many other Immunisations, please contact our team if you would like to find out more.  We also have a Health Promotion team that will be pleased to come up with a creative way to work with your employees to help them learn more about maintaining their wellbeing, please contact Tara to understand what opportunities are available to you face to face or online.

As a start, and to support your immune system we suggest;

  • Eating plenty of fruits and vegetables
  • Aim for 7-9 hours of quality sleep
  • Move your body; walk, go to the gym, ride your bike – if it’s nice, get outside!!
  • Drink plenty of water and try to avoid sugar-sweetened beverages
  • Be smart about how you’re informed; the media can be overwhelming at times like this – some people will find it better to set boundaries with what and how much media they consume to ensure they are informed, but not overwhelmed.
  • Wash your hands, always.

Remember to also look after the physical and mental wellbeing of yourself and those around you; be kind and respond to the fears of others with understanding and respect.  As this outbreak continues the level of anxiety within the community is increasing, it is normal to have some feelings of worry or unease however managing stress before it turns into severe anxiety and panic is essential.  With many in our community in self-isolation or working from home it can be difficult to maintain those normal social connections.  All of our counsellors (we have a mix of Psychologists and Social Workers) are trained to provide services during times like these.  Our counselling team is here to help and can be contacted via the bookings team or by calling 8354 9800.  The Australian Psychology Association (APA) has released a great resource available here that discusses coping with anxiety, worry and unease.

What is Social Distancing and why is it important?

The Department of Health has asked all of us to practice social distancing, this is a way to stop or slow the spread of infectious diseases such as COVID-19.  Essentially, it means less contact between you and other people.

Social distancing is important because COVID-19 is most likely to spread from person-to-person through:

  • direct close contact with a person while they are infectious or in the 24 hours before their symptoms appeared
  • close contact with a person with a confirmed infection who coughs or sneezes, or
  • touching objects or surfaces (such as door handles or tables) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.
  • If you are unwell, avoid contact with others (stay more than 1.5 metres from people).

So, the more space between you and others, the harder it is for the virus to spread.  These simple, common sense actions help reduce risk to you and to others. They will help to slow the spread of disease in the community – and you can use them every day – in your home, workplace, school and while out in public.

Please visit the Department of Health website for information on Social Distancing.